Troubleshooting

First steps for troubleshooting

If you have any problems with Mimosa, either technical or conceptual, please contact us. Since we cannot normally see or imagine what happens on your screen with your data, we strongly recommend that you help us to reconstruct your problem to solve it.

1. Verify from our homepage www.mimosasoftware.com and the Help|About, that you have the latest available version of this application. If not, download it (from the page that we have emailed you) and check to make sure that you also get the same results using the latest version. This helps our testing procedures.

2. Send us an email to info@mimosasoftware.com about your problem, describe it in detail and attach your data file (.mfw) along with it so that we can test it under identical conditions, and send also the file settings.ini from the folder you installed this application, since this file contains your current settings. Please send us the exact contents of the possible error messages also.

3. Check the environment that you are using also. Sometimes, but in extremely rare circumstances, the configuration of your Windows Operating System or, other applications running simultaneously, can cause the problem.

We will try to solve your problem as soon as possible. If it requires making some changes to the application, the latest version will be copied to the download page immediately after it has been tested.

If you see the message You cannot save your work on disk or This selection is not available in the UNREGISTERED version

These messages are an indication that you have an UNREGISTERED version of Mimosa, and which does not contain all the functions (such as file saving) of the REGISTERED version. This error is caused by installing Mimosa in different folder where it was previously installed, or you are using Mimosa Demonstration version which does not permit file saves.