Troubleshooting

Steps in troubleshooting

If you have any problems with any versions of Mimosa, either technical or conceptual follow the instructions on this page. Since we cannot always imagine what happens on your screen with your data, we strongly recommend that you help us to reconstruct your problem on our computer to be able to solve it.

  1. Verify from our homepage www.mimosasoftware.com and the Help|About, that you have the latest available version. If not, update it from the page www.mimosasoftware.com/updates.html and check to make sure that you also get the same results using the latest version. This helps our testing procedure.

  2. Email us to info@mimosasoftware.com about your problem, describe it in detail and attach your data file (.mfw) along with it so that we can test it under identical conditions, and send also the file settings.ini from the folder you installed this application, since this file contains your current settings. Please send us the exact contents of the possible error messages.

  3. Check the environment that you are using. Sometimes, but in extremely rare circumstances, the configuration of your Windows Operating System or, other applications running simultaneously, can cause the problem.

We will solve your problem as soon as possible. If it requires making some changes to the application, the latest version will be copied to the download page immediately after it has been tested.

See also our Licence statement.

Installation and upgrading instructions

All Mimosa versions, including the commercial version are by default installed in separate folders and they create automatically the "\data" subfolder, containing Mimosa sample files. If you later on like to uninstall these applications, select "Uninstall" from the created Mimosa menu selection. All Mimosa versions store files, web reports and used settings in "[User name]\Documents\Mimosa" folder, which is automatically created when the application is invoked.

You can upgrade Mimosa similarly as you installed it for the first time. Installing this application updates your current Mimosa version to and keeps your settings and your license information intact.

If you want to keep your old Mimosa version, copy the file "mfw.exe" from your current installation folder to another location before installation. If you want to revert back to this old version after installation, then copy the file "mfw.exe" back to the installation folder. We recommend to use the latest version.

Mimosa files are always forward compatible from any previous version. If it is necessary to revert back to an older version of Mimosa, for the backward compatibility it is always safer to store the Mimosa file of the latest version in text format with File|File Export and open it in the older version with File|File Import.

Please note about upgrading that...

  • You do NOT need to Uninstall the previous version of Mimosa
  • Your current Mimosa files are NOT deleted or modified (except pre-installed "sample*.mfw" files)
  • Your current settings and user rights are NOT changed (in file "settings.ini")
  • You can upgrade from ANY previous Mimosa version directly to the current version, and each update replaces the whole Mimosa application.

Mimosa suggests that it will be installed in the folder C:\Program Files (x86)\Mimosa in Windows folder system. You can change the folder according to your preferences. When you update Mimosa and you enter here another folder where you last installed Mimosa, your current settings and user rights are as before. Since installing Mimosa in folder C:\Program Files (x86)\Mimosa is often restricted by your Windows environment and your administrator rights, it is often more convenient to create a folder of your own (such as C:\Mimosa) and install Mimosa therein.


Curl Licence

Mimosa uses curl.exe application to fetch the latest version from the Mimosa homepage,
and this application is also included in the installation package. The Copyright notice below is related to this application.


COPYRIGHT AND PERMISSION NOTICE

Copyright (c) 1996 - 2014, Daniel Stenberg, .

All rights reserved.

Permission to use, copy, modify, and distribute this software for any purpose
with or without fee is hereby granted, provided that the above copyright
notice and this permission notice appear in all copies.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN
NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE
OR OTHER DEALINGS IN THE SOFTWARE.

Except as contained in this notice, the name of a copyright holder shall not
be used in advertising or otherwise to promote the sale, use or other dealings
in this Software without prior written authorization of the copyright holder.